Thank you for choosing sonicgreenhouse! We are delighted to create and deliver your custom-printed products. We are committed to making sure your order arrives safely, on time, and in the condition you expect. Please review our Shipping Policy below before placing your order.
1. Order Processing Time
All orders are processed within 3–5 business days after payment confirmation. This process includes order verification, printing, quality inspection, and packaging.
Orders are not processed on weekends or during the following U.S. public holidays:
- New Year’s Day (January 1)
- Martin Luther King Jr. Day
- Presidents’ Day
- Memorial Day
- Independence Day (July 4)
- Labor Day
- Thanksgiving Day
- Christmas Eve & Christmas Day (December 24–25)
2. Shipping Destinations
We currently ship to:
- Domestic — United States (nationwide, excluding P.O. boxes, APO/FPO/DPO addresses, and U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands).
- International — Europe, Australia, and Canada (standard international shipping only).
3. Shipping Method, Time, and Cost
Domestic (United States)
- Method: Standard Ground Delivery
- Estimated Delivery Time: 3–6 business days after processing
- Flat Rate: $5.99 per order
- Carriers: USPS, UPS, or FedEx (selected based on location, package size, and service availability)
International (Europe, Australia, Canada)
- Method: Standard International Delivery
- Estimated Delivery Time: 10–20 business days after processing
- Flat Rate: $13 per order
- Carriers: DHL, UPS, YANWEN, YUNEXPRESS, or FedEx (depending on region and service availability)
Once your order has shipped, you will receive a confirmation email with tracking details.
4. How We Calculate Delivery Time
Your total delivery time has two stages:
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: The time we need to print on demand and prepare your product for shipment.
- Shipping Time: The time the carrier needs to deliver your package after it leaves our facility.
Order cut-off time: 5:00 PM (Eastern Time). All estimated timeframes are in business days (Monday through Friday), excluding weekends and U.S. holidays. We always do our best to deliver your order as quickly as possible while maintaining the quality you expect from a print-on-demand brand.
5. Shipping to Multiple Addresses
At this time, each order can only be shipped to one address. If you need delivery to multiple locations, please place separate orders for each address.
6. Order Changes & Cancellations
You may modify or cancel your order within 6 hours of purchase by emailing [email protected]. After 6 hours, the order enters production and can no longer be canceled. You may still request a shipping-address update before the package is shipped.
7. Lost, Delayed, or Damaged Shipments
Lost Packages
If tracking shows “Delivered” but you have not received your package:
- Check with family members, neighbors, or building staff.
- Look around your property (mailbox, porch, garage, etc.).
- Contact the carrier directly using your tracking number.
If the package still cannot be found, please email us within 7 days of the expected delivery date. We will investigate and offer a replacement or refund when applicable.
Delayed Deliveries
Standard delivery timeframes are listed above. Delays may occur due to severe weather, customs clearance (international), seasonal high demand, carrier issues, or incorrect addresses. If your order has not arrived within the stated timeframe, please contact us for assistance.
Items Damaged in Transit
If your order arrives damaged:
- Take clear photos of the product and the packaging.
- Email your order number and photos to [email protected] within 3 days of delivery.
We will review your claim and offer a replacement or refund. If a return is required, sonicgreenhouse will cover the return-shipping cost.
8. International Taxes and Customs Duties
International shipments are sent under a Delivered Duty Unpaid (DDU) policy. Any applicable import taxes, customs duties, or fees will be charged by your local authorities upon delivery. We encourage international customers to review their country’s import rules before placing an order.
9. Our Commitment
Your experience matters to us. While shipping issues are uncommon, we are committed to resolving them promptly so your order arrives in good condition and within the timeframes shown above.
Contact Information
sonicgreenhouse — Operated by Whitelotustees Ecom LLC
- Address: 211 N Pennsylvania St., Suite 600, Indianapolis, IN 46204, USA
- Email: [email protected]
- Support Hours: Mon–Fri: 9 AM – 5 PM (Eastern Time)